Privacy Policy
This policy explains what we collect, why, and the control you have. It applies to vector.dev and the Vector product.
What we collect
- Account details you give us: name, work email, company.
- Trace data you send through the SDK, used only to render your observability.
- Product and billing usage, to operate and improve the service.
What we never do
We do not sell your data, and we never train any model on your prompts or completions. On self-hosted deployments, your trace data never reaches us at all.
Your rights
You can access, export, or delete your data at any time. Email privacy@vector.dev and we respond within 30 days.
Terms of Service
By using Vector you agree to these terms. If you use Vector for an organisation, you accept them on its behalf.
Your account
You are responsible for activity under your account and for keeping credentials secure. Tell us promptly about any unauthorised use.
Acceptable use
Don't break the law, abuse the service, or attempt to disrupt it for others. We may suspend accounts that do.
Plans & billing
Paid plans are billed by usage as described on the pricing page. You can cancel anytime; fees already incurred are non-refundable.
Liability
Vector is provided "as is." To the extent the law allows, our liability is limited to the fees you paid in the prior twelve months.
Data Processing Agreement
This DPA governs our processing of personal data on your behalf and forms part of the Terms for customers subject to GDPR or similar laws.
Roles
You are the controller; Vector is the processor. We process personal data only on your documented instructions.
Security & sub-processors
We maintain the safeguards described on our security page, including encryption in transit and at rest. Our current sub-processors are listed there, and we give notice before adding new ones.
International transfers & deletion
Where data leaves its region we rely on Standard Contractual Clauses. On termination we delete or return personal data within 30 days. A signed DPA is available on request at legal@vector.dev.