Terms of Membership
These terms govern your Caldera membership. By accepting an invitation you agree to them.
Membership
Membership is annual, personal, and by invitation. It may not be transferred or resold. We may decline or end a membership where these terms or the charter are broken.
Stays & fees
Membership opens the collection; nightly stays are booked through your travel desk at member rates. Cancellation terms are confirmed at the time of each booking.
The houses
The homes are private residences. You agree to treat them, their teams, and their neighbours with care, and to cover any damage beyond fair wear.
Liability
We arrange your stays with great care but are not liable for matters outside our reasonable control. Nothing here limits liability that cannot be limited by law.
Privacy Policy
We hold personal details so that the houses can look after you well. This policy explains what we keep and why.
What we hold
- Your contact and membership details.
- Preferences you share, so a house can anticipate them.
- Booking history, to plan and improve your stays.
How we use it
Only to deliver and improve your membership. We never sell your data, and we share it with a house only to the extent needed to host you.
Your rights
Ask us to show, correct, or delete what we hold at any time. Write to privacy@caldera.travel and we respond within 30 days.
The Member Charter
The charter is not a legal document. It is the understanding that keeps the collection what it is.
We promise
- To remember you, and to host you as a guest, never a transaction.
- To keep the houses few, quiet, and genuinely private.
- To answer honestly, and to make it right when we fall short.
We ask
- That you treat the houses and their teams as you would a friend's home.
- That you keep the collection's addresses among members.
- That you tell us plainly when something isn't right, so we can fix it.