Privacy Policy
This policy covers what Atlas collects, why, and the control you keep. It applies to atlasfreight.com and the Atlas platform.
What we collect
- Account and contact details for your team.
- Shipment and tracking data routed through your carriers, EDI, and integrations.
- Product usage, to run and improve the service.
How we use it
Strictly to deliver visibility to your organisation. We do not sell your data or use shipment data for any purpose beyond your account.
Your rights
Access, export, or delete your data on request. Email privacy@atlasfreight.com and we respond within 30 days.
Terms of Service
By using Atlas you accept these terms on behalf of your organisation.
Your account
You are responsible for activity under your workspace and for keeping access secure. Tell us promptly of any unauthorised use.
Acceptable use
Use Atlas lawfully and don't attempt to disrupt the service or access data that isn't yours. We may suspend accounts that do.
Subscriptions
Plans are billed by shipment volume as described on the pricing page. Overage is trued up at your plan rate. Fees already incurred are non-refundable.
Liability
Atlas is provided on a commercially reasonable basis. To the extent the law allows, liability is capped at the fees paid in the prior twelve months.
Service Level Agreement
This SLA applies to Enterprise customers and sets out our uptime and support commitments.
Uptime
We target 99.9% monthly availability for the Atlas platform, excluding scheduled maintenance announced at least 48 hours ahead.
Support response
- Critical (platform down): 1 hour, 24/7.
- High (major function degraded): 4 business hours.
- Normal: 1 business day.
Service credits
If we miss the uptime target in a month, affected customers receive service credits on a published scale. Request credits within 30 days at support@atlasfreight.com.